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Frequently Asked Questions
Signing Up, Costs and Payment / Billing
Options
Upgrading your Plan and Adding Extra Features
Cancellations
Easymail
WebsiteOS
FTP and Uploading Instructions
E-Commerce
Bandwidth
Domain Names
Multimedia
CGI
Databases
EasySiteWizard 4.5
EasyStoreMaker PRO
EasyStoreMaker V 1.5
Email Virus Scan
Virtual Managed Server (VMS)
Shell Access
Call Hosting Support 24/7
Signing up, Costs and Payment / Billing
Options
 Is
there a setup fee?
NO! CSOT.com
currently has no setup fees whatsoever.
Do
you charge sales tax?
Tennessee
residents pay 9.75%. Others pay no sales tax on CSOT.com
hosting accounts.
Why
are your prices so low?
CSOT.com
knows what it's like to be a start-up with a tight budget.
We believe that you should get value added services at an
affordable price.
How
do I pay? Can I pay by check or money order?
Monthly
and annual hosting packages can pay by check or money order.
Who
should I make the check or money order payable to?
Checks
and money orders should be made payable to:
Computer Solutions of Tennessee
280 Hackworth Lane
Clinton, TN 37716
What
are the total fees for services?
You pay
for the hosting package you choose, either monthly or annually.
That's it! No hidden fees! Please review our
Terms and Conditions for
more information. If you transfer your domain from another
hosting provider, there's no extra charge; all you pay for is
your hosting package.
How
long does it take to activate an account? When will my site be
live Internet?
When you
sign up for a hosting account, you will immediately have access
to our WebsiteOS. You will also be given FTP access, so you can
begin uploading your site. You will receive emailed instructions
on how to login to your WebsiteOS, how to configure your new
EasyMail accounts and how to use FTP. If your domain is a new
registration, it usually takes 24-48hrs for DNS propagation. This is the time it takes for your domain to be visible on the
Internet. If you transfer an existing site to our servers, the
registrar can take up to 3-5 days to make the necessary
modifications.
My
address and/or email address has changed. How should I let you
know?
Send your
new contact info to
or contact your sales
representative by phone or email.
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Upgrading your Plan and Adding Extra
Features
How
do I upgrade to a different plan? Is there an extra charge?
To
upgrade your package, you can contact our sales department by
phone, 1-865-483-4373, or email,
. Any payments
you have already made will be credited toward your new plan. There is no charge for upgrading or downgrading.
When
can I start using the features of my new upgraded account?
Immediately! Upgrades are performed in "real time," so changes
are effective instantaneously.
Can
I get extra Mb's of web space?
Of
course! Extra Mb's of space cost US$5/50Mb per month.
Please contact our sales department by phone,
1-865-483-4373 or
email,
.
Can
I get more EasyMail accounts than are included with my package?
Definitely! Extra accounts are available at a reasonable cost.
Contact our sales department by phone,
1-865-483-4373 or email,
.
What
if I go over my allotted bandwidth transfer?
You will
be contacted by email or by phone if you exceed your bandwidth
transfer for the month. You will have the opportunity to
have your site disabled for the remainder of the month or
purchase additional bandwidth. Bandwidth is very generous
at CSOT.com so you are unlikely to go over your bandwidth
transfer use.
Can
I have more than one domain pointed to my webpage?
Yes, we
will redirect your additional domains to point to your main
domain at a reasonable cost. All domains must be hosted or
parked on our servers. For example, if you own yourcompany.com,
.net, and .org, and yourcompany.com is your main site, we can
point your .net and .org domain names to yourcompany.com. No
matter which domain your customers type, they will be directed
to your site.
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Cancellations
How
do I cancel my account?
To
cancel, contact your sales rep by phone at 1-865-483-4373 or email
.
If
I cancel, do I get any money back?
If you
cancel your hosting account within 30 days, you fall under our
30 day money back guarantee. If your account is cancelled
because you do not follow the
terms
and conditions, you may not be eligible for a refund. If you
have been a customer for over 30 days, we cannot refund your
money unless you have an annual account. If you have an
annual account, we will refund you for unused months based on
the monthly cost per month for months used minus the annual
amount paid.
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EasyMail
What
is spam? What are your policies regarding spam?
Spam is
unsolicited email or newsgroup postings, usually advertising
products or services. Spamming (sending junk email) generates a
very negative response from most of its recipients. Since it is
best to avoid this, we enforce a strict
Anti-Spamming Policy. According to our policy, if you send spam from your domain, your
account will be terminated. To ensure that you do not
unintentionally generate spam, please obtain permission from
your intended recipients before you add them to your
distribution list.
What
is EasyMail?
EasyMail
removes 100% of the hassle and frustration associated with
administering local mail services. It completely eliminates the
need for specialized hardware on your premises. We run it all
for you from our network and give you access to our innovative EasyMail Wizard! remote email administration tools. The EasyMail
Wizard! assists you with all aspects of running a corporate
email network. You can change your employees' Internet email
addresses, delete old accounts and create new ones, all from one
simple interface.
Can
I get more EasyMail accounts than are included with my package?
Definitely! Contact our sales department by phone,
1-865-483-4373 or email,
.
Are
EasyMail accounts POP3 accounts?
All
EasyMail accounts are POP3 accounts. This means that your mail
sits on our servers until you download it to your email
software.
Can
I check my EasyMail with Microsoft Outlook, Eudora or Netscape
Mail?
Yes, you
can use any of these email programs to send and receive your
mail. All you need to do is configure them to download incoming
mail (POP3, IMAP) and send outgoing mail (SMTP).
What
is the name of your POP3 and SMTP servers?
POP3
(incoming) Server: mail.yourdomain.com
SMTP (outgoing) Server: mail.yourdomain.com
Username or Login: user.yourdomain.com
Do
you offer email forwarding?
Yes, you
can forward your EasyMail accounts to any existing email
account, whether it's on our servers or not. It's easier than
forwarding a call on your phone!
How
do I use your WebMail feature?
To check
your mail online, use our new WEB BASED email client at:
WebMail
Login. Using your username and password, you can check your
mail from anywhere in the world. Remember, your email will not
function correctly until domain name propagation is complete. This typically takes between 24 and 48 hours.
Can
I use the Auto Responder with an Alias account?
No, the
Auto Responder feature works for POP accounts only, no forwards
allowed either.
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WebsiteOS
What
is the WebsiteOS?
This
browser based website management application allows you to
manage many aspects of your website. Using this application, you
can:
- Administer your email accounts
- Generate usage statistics
- Promote your website
- Manage your files on the server
- Change passwords
- Setup your own ad server (available on Platinum and higher
plans)
- Add and remove FrontPage extensions
- Analyze your website's structure and integrity
- Create and manage an effective single page website
- Check your disk usage
- Manage server logs
- Secure sections of your website
- Configure and install common CGI scripts
Why
can't I login to the WebsiteOS?
If you
have trouble logging in to the WebsiteOS, several easy solutions
could solve your problem.
- Check that you are entering the correct, case sensitive
domain name and password.
- Make sure that cookies are enabled on your browser. You
can enable cookies by going to Tools, Internet options,
Security, Custom level, Enable cookies.
- If you have a Free Parking account for your domain, you
do not have access to our WebsiteOS. To upgrade to a hosting
account with WebsiteOS access, please contact sales at
1-865-483-4373 or email,
.
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FTP and Uploading Instructions
How
do I upload my site to your servers?
To upload
your files with FTP, you will require FTP software. We suggest WS_FTP or CuteFTP for Windows users or Fetch FTP for Mac users. You can download your own FTP client at the following site:
http://www.ipswitch.com/downloads/index.asp (WS_FTP
Home)
http://www.cuteftp.com/downloads/ (CuteFTP)
http://fetchsoftworks.com/
(Fetch FTP)
How
do I configure my FTP client?
Here is
the information you will require to configure your FTP client.
Remember to insert your actual domain name when you see "yourdomain."
Host (Server) Name / Address : yourdomain.com
User Name : yourdomain.com
Password : your WebsiteOS password
Where
do I put my files once I have connected with FTP?
Once
connected, you will see the following directories:
/cgi-bin
/logs
/private
/public
Open the public directory, and upload all of your files to this
folder. Your home page must be called one of the following:
index.htm, index.html, index.shtml, index.phtml, index.php or
index.php3. This is what a browser will look for when someone
visits your domain.
Any files (other than CGI scripts) that will be viewed by the
public must be placed in your "public" directory or a
subdirectory under "public." If you place files in a directory
other than "public," only you will be able to access them. CGI
scripts must be placed in your "cgi-bin" directory.
How
do I publish my site using FrontPage?
If you
are using Microsoft FrontPage to design and publish your
website, it is essential that you follow these instructions:
Use your browser and go to
http://www.vmsol.com.
Click on
"CLIENT LOGIN."
Username: yourdomain.com
Password: yourpassword
Once inside, click on Site Builders on the left hand navigation
menu. Then click on FRONTPAGE in the drop down navigation
menu. Click the "INSTALL" button. You will be prompted for a
password. This will be your FrontPage password, and you will
need it when you use FrontPage to publish your site. For the sake of simplicity, it
may be best to use your WebsiteOS password. Enter and confirm
your password, then click the "SUBMIT" button. FrontPage Server
Extensions are now installed on your domain.
Publishing your FrontPage Website to the server:
When you finish editing and saving your website, go to FILE and
PUBLISH. You should publish to http://www.yourdomain.com/. You
will be asked for a username and FrontPage password. Note:
You will not be able to publish until your domain name has
replicated. To do so before propagation, publish to:
http://yourdomain.com.c1.previewmysite.com/
You can also view your site at this address until propagation.
How
do I allow people download files from my site?
Insert a
link to the file in your HTML. For example, to allow people to
download a file called file.mpg, insert this HTML on your page:
<a href="file.mpg">click here to download video!</ >
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E-Commerce
What
do you mean by "Real time credit card processing"?
Real time
credit card processing is the process in which a credit card
transaction is processed as it happens. In an e-commerce
environment, this is often accomplished by using a third party
"transaction portal" like E-xact, InternetSecure or Cybercash.
How
does CSOT.com support e-commerce?
We
supports e-commerce by supplying the platform architecture to
enable e-commerce websites. We provide EasyStoreMaker, a website
e-commerce utility. EasyStoreMaker partners with InternetSecure and
E-xact to provide third-party credit card transaction
processing. Note also that our servers have the E-xact Perl
library installed to support E-xact's configuration software.
I
have my own shopping cart but need an SSL. Do you have a Secure
Server (SSL) in place that I can use?
Yes, our
SSL is available on the e-Commerce and higher hosting packages.
Do
I need my own certificate for SSL?
No, you
can use our generic certificate.
How
do I setup my SSL site?
All you
need to do is access the SSL Manager within the WebsiteOS.
How
do I access my site with your generic certificate?
Your site
will be accessible using the following URL:
Site - https://www.secure1.securewebexchange.com/theirdomain.com/
Do
I get a secure cgi-bin as well?
Your cgi-bin
will be accessible using the following URL:
CGI - https://www.secure1.securewebexchange.com/theirdomain.com/cgi-bin/
Where
do I place my content for the SSL with your general certificate?
You'll
need to place your content inside the directory called "secure"
in your home directory. This directory is a symbolic link to the
securewebexchange domain. Any CGI programs should be placed
inside the "secure-cgi-bin" directory.
How
can I purchase my own certificate?
If you
want your own certificate, we can assist you in obtaining it. We offer GeoTrust Certificates. Contact us or use the SSL
Manager to generate a private key and an electronic certificate
request (CSR) with our SSL software (OpenSSL). You will need to
supply us with your desired name for the secure site (www.domain.com,
domain.com, etc.), the company name, operational division (if
desired) and address (including city, province/state and country
code).
The
CSR (which we will send to you via email) will have to be sent
to a Certificate Authority, along with "Proof of Organizational
Name" and "Proof of right to use Domain Name". The "Proof of
Organizational Name" in most cases is a copy of your customer's
company registration documents or certificate of incorporation. The "Proof of the right to use Domain Name" in most cases is a
printout of your whois information. There are exceptions to both
proofs. Contact your Certificate Authority for their exact
specifications before sending any documents.
How
do I download the certificate?
After the
Certificate Authority generates the certificate, you will be
notified to download the certificate. After the certificate is
downloaded, it has to be emailed to us at
.
Where
do I place my content for the SSL with my own certificate?
Once we
receive the certificate, your secure site will be setup. Secure
content will be placed in the "secure" directory located in your
site's home directory. CGI scripts are to be placed in the
"secure-cgi-bin" directory.
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Bandwidth
What
is bandwidth
Bandwidth
is the amount of information that is transferred from your
website to people surfing your site. For example, if your first
page is 10KB and 100 people go to your page in a month, you've
used 1000KB or 1MB. Each hosting package we have offers a
different amount of bandwidth transfer per month. Please see our
Packages section for specific details.
What
if I go over my allotted bandwidth transfer?
You will
be contacted by email or by phone if you exceed your bandwidth
transfer for the month. You will have the opportunity to
have your site disabled for the remainder of the month or
purchase additional bandwidth. Bandwidth is very generous
at CSOT.com so you are unlikely to go over your bandwidth
transfer use.
How
can I tell how much bandwidth I'm using?
Simply
login to the WebsiteOS and look at "Account Information" on the
left hand side or you can click on Statistics, then Web Stats and Display Report.
Under Kilobytes you can see you how much bandwidth you've used
for that month.
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Domain Names
What
is a domain Name?
A domain
name tells people (and the computers they use) how to find your
homepage on the Internet. Your hosting provider assigns each
domain name to a numerical IP (Internet Protocol) address. People remember names better than numbers, but computers
translate www.yourname.com into IP address numbers.
Why
do I need to register a domain name?
Registering a domain name for your business or organization is
essential to your marketing efforts. A domain gives your
business credibility and a unique identity on the World Wide
Web.
What
is a URL?
It stands
for Univesal Resource Locator. Some people refer to it as a web
address (although URL is not limited to the web). An example of
a URL is http://www.csot.com/. Please note that a URL is a unique
identifier. No two websites can have the same URL. This is the
reason why you should register your domain name before someone
else does.
What
is an IP address?
Every
computer on the Internet has a numeric address called IP-Address
that is used to identify the location of the computer. An
example of an IP address is 216.251.32.100. This kind of
addressing system is cumbersome and hard to remember for humans. Having a domain name will eliminate the need to remember an IP
address.
What
is a DNS?
DNS
stands for "Domain Name Server". It translates domain names into
IP addresses that computers understand. For example, if someone
wants to access our website (www.csot.com), the DNS will
translate the domain into the IP address
216.251.43.17,
which will allow a computer to locate our web server
and then our DNS
server will translate that to the location of the web site on
our servers.
What
are the components of a domain name?
A domain
name consists of two or more words separated by a period. The
last word (the far right) is called a "top-level domain". Here
are some common top-level domains and their use:
.COM
Used for commercial entities. It is the most popular top-level
domain. Anyone can register a .com domain.
.NET
Originally used for networking organizations such as Internet
Service Providers and backbone providers. Today, anyone can
register a .net domain.
.ORG
Designed for miscellaneous organizations, including non-profit
groups. Today, anyone can register a .org domain.
.EDU
Four-year, accredited colleges and universities.
Country Codes
Other top-level domains include those for countries (.CA for
Canada, .UK for the United Kingdom, .HK for Hong Kong, etc.),
which are based on the International Standards Organization's
3166 standard for country abbreviations.
To the left of the top-level domain is what is called the
"second-level domain." In csot.com, "csot" represents a
second-level domain within the top-level domain of .com.
Do
you handle the domain registration process? How much does it
cost?
Yes, we
can do that for you. We register through
www.gkg.net, which you can use
directly. They charge US$9.20 per year to register a domain names.
If you would like us to handle this for you we charge US$14.99
per year. We also can take care of any modifications on your
already existing domain (i.e. transferring your existing domain
to our servers or changing the DNS to point to our hosting). By paying for the name yourself, you are
assured of complete title and ownership of it.
How
will I be able to tell if my desired domain name is already
taken?
Before
registering a domain name you will first have to do a "Whois"
search to see if the requested domain name is available. You can
do this at www.gkg.net. If you need more detailed
information about the ownership of the domain name we suggest
the following URL:
www.checkingdomain.com.
Can
I register a domain name without web hosting?
If you
don't need any of our hosting plans, feel free to take advantage
of our Free Parking. You can park your domain names indefinitely
on our servers at no extra cost, as long as you maintain
ownership of your domain.
Once
I have secured my name, how long may I use it?
If there
are no trademark disputes, your secured domain name will be
yours for as long as you maintain the yearly registration fees
with GKG.net or whomever you registered your domain name.
What
if my desired domain name is the same as a trademarked name?
If you
register a name in good faith, it does not belong to an
internationally known company and you can show that you have a
legitimate reason to use the name, you will probably be able to
keep the name. This may not be the case if it can be shown that
you purchased the name for the express purpose of re-selling it
to a company with a legitimate claim to the name.
How
do I choose a good domain name?
It is
important to choose a domain that will reflect the intent and
purpose of your website or business. Try to keep it short and
simple. Your domain name will be one of the ways people
recognize or evaluate the site for their interests when they are
searching via Yahoo! or other search engines.
What
are the valid characters for a domain name, and how long can it
be?
The only
valid characters for a domain name are letters, numbers and a
hyphen "-". Other special characters like the underscore "_" or
an exclamation mark "!" are NOT permitted. Example: your name.com (not correct, no spaces allowed) Example: your-name.com
(is correct) A domain name can be up to 72 characters long --
including the 4 characters used to identify the Top Level Domain
(.NET, .COM, .ORG, or .EDU). Do not type the www. before your
domain name when registering.
Can
I transfer an already existing name to your servers?
Yes,
simply specify that you are requesting a transfer and NOT a new
domain. You should keep the service with your current provider
while waiting for your registrar to complete the transfer
process. This can take up to 3-5 days.
Do
you charge to transfer the DNS of my existing domain to your
servers?
Absolutely not! If you use one of our hosting packages, the
least we can do is transfer your domain's DNS to our servers for
you!
How
do I transfer my existing name to your servers?
Most
registrars give you a username and password so you can go to
their site, login and make the necessary DNS modifications
(change hosts). You'll need to enter in our nameserver
information as follows:
Primary IP: 216.251.32.100
Primary Hostname: ns1.meganameservers.com
Secondary IP: 216.251.32.101
Secondary Hostname: ns2.meganameservers.com
Secondary IP: 64.29.144.65
Secondary Hostname: ns3.meganameservers.com
Feel free to contact our DNS department by email,
, or by phone, 1-865-483-4373, and provide
them with the necessary information (domain name, registrar,
username and password), and they'll be able to complete the
transfer for you.
Do
I have to pay for my existing domain name again if I sign up
with you?
Probably
not. Most registrars, including Network Solutions, Register.com,
and OpenSRS, don't charge you to do DNS Modifications.
Can
you host international domain names?
Yes, we
can host any foreign extension. We will help you register these
names when possible. Otherwise, we will provide you with the
information that you need to register the name yourself.
I
just registered a domain name and it's still showing as
available! Is it registered?
Of
course! It will take between 24-48 hours for DNS Propagation. DNS Propagation is the process by which the computers on the
Internet update their records (DNS tables) to reflect new site name(s). When this is complete, your name can be accessed and
recognized on the Internet.
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Multimedia
Do
you support Macromedia Shockwave or Flash?
You can
use Shockwave and Flash on any plan.
Do
you support Real Audio/Video Streaming?
Yes, Real
Streaming is available on our Platinum and higher packages.
How
do I make Real Audio/Video files?
You need
to get the Real Encoder software from
www.real.com.
Can
I perform live streaming via Windows Media format or RealServer?
No, we do
not support Windows Media streaming. We support RealVideo/audio
streams through pre-recorded files.
How
do I allow people to download files from my site?
Insert a
link to the file in your HTML. For example, to allow people to
download a file called file.mpg, insert this HTML on your page:
<a href="file.mpg">click here to download video!</a>
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CGI
How
do I upload my CGI scripts using FTP?
All CGI
programs must be uploaded to your cgi-bin directory. You should
be sure to use ASCII mode when uploading Perl scripts.
How
do I call my CGI script?
In your
HTML documents, reference your cgi script with the following
path:
http://www.yourdomain.com/cgi-bin/script
Are there any limitations placed on CGI scripts?
The following limitations will be placed on ALL CGI scripts:
- CPU TIME = 10 Seconds This is the amount of CPU time one
CGI program can use at a given time.
- MAXIMUM FILESIZE = 100 KBytes This is the maximum size
that one CGI script can reach
- MAXIMUM STACK SIZE = 8 MBytes This is the amount of
stack memory that can be used by any CGI program.
- MAXIMUM NUMBER OF PROCESSES = 32 Processes This is the
number of processes that can be created by the CGI program
at a given time.
- MAXIMUM NUMBER OF OPEN FILES = 32 Open Files This is the
number of files that can be opened by the CGI program at a
given time.
What
version of Perl is supported?
5.005_03
What
path do I use to call Perl?
/usr/bin/perl
What
path do I use to call sendmail?
/usr/sbin/sendmail
I'm
getting 'Internal server error' running my Perl script. What's
wrong?
- When executed, you must print an HTTP header followed by
a blank line. The header must contain either a Content-type
field or a Location field. eg. print "Content-type:
text/html\n\n";
- You have incorrectly set the path to Perl in your
script.
- You have used invalid Perl arguments.
I'm
getting 'file not found' running my script. What's wrong?
Check the
following:
- script is located in your cgi-bin directory.
- page that calls the script has the path properly
specified.
- script has world read & executable permission.
Do
you support Server Side Includes?
Yes!
My
SSI doesn't seem to be running at all. What could be wrong?
You need
to make sure that the page with the SSI has a .shtml extension. The web server will only parse files with this extension.
I'm
getting '[an error occurred while processing this directive]'
when running a perl script as an SSI. What can I do?
Make sure
that you are using the following format to call include your
program:
<!--#include virtual="/cgi-bin/script.pl"-->
Note that your SSI will not function if you use the exec cgi
directive. You should also ensure that your file's extension is
.shtml.
Can
I use server-parsed image maps?
Yes. You
may store the image and its associated map file in your own
directories. The server then processes the map file as part of
the normal html document parsing performed.
Can
I change file permissions if I only have FTP access?
Yes. ftp
access also allows you to run a variety of commands. These
include the chmod & chown commands.
What
path do I use to access files in my home directory using my cgi
script?
The path
would be as follows:
services/webpages/[first_letter_of_domain]/[second_letter_of_domain]/[domain]/[file]
[domain] is replaced with your domain
[file] is replaced with the filename including sub-directory
information being accessed
Here is an example:
/services/webpages/h/o/hosting.csot.com/chat/chat.log
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Databases
How
many Data Source Names (DSNs) can I have?
Maximum 2
How
can I create a DSN?
Email
providing the database name and prefix to be used. Make sure the
database exists in /databases directory outside of /public and
that Windows services are enabled (ASP or ColdFusion). The
naming convention for a DSN is prefix_domainname_com.
How
many databases can I utilize?
Two if
DSNs are required, however Access files can be used with a
DSNless connection from public directory.
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EasySiteWizard
What
is EasySiteWizard ?
EasySiteWizard is a robust and intuitive application will allow
you to create a completely customized website in a few simple
steps. There are numerous selections of professionally designed
templates available for you to choose from and are given the
option to upload your own graphics or logos for use in your site
or use our image library of 10,000 images! With our embedded
Page Editor your can tailor your website to exactly your
specifications using true WYSIWYG (what you see is what you
get) technology that will allow you to create your website in
the most simplest of ways. No knowledge of HTML is necessary!
Do
I need to install any special software?
EasySiteWizard can be found in WebsiteOS under the site builder
tool set. In order to use the PageEditor application, you will
need to download a Java plug-in. If you do not have this
installed on your computer already a prompt will appear
providing you with a link to download the plug in.
How
many pages can I have on my web site?
All
EasySiteWizard templates allow you to have up to 8 pages on your
web site.
Can
I import pictures into my web site?
EasySiteWizard 4.5 allows you to import pictures and modify the
size of them into any page of your website. We also provide an
image library of 10,000 images you may use for free an unlimited
amount of times for any web site you wish to create.
Do
I have the option to create my site in HTML?
Yes you
may create your site in HTML. HTML code will be displayed in the
WYSIWYG page editor.
Will
I be able to choose different page layouts?
Yes you
will be able to choose from 10 different page layouts for each
page of your web site.
Can
I link text and pictures to other web sites?
Text and
pictures can be linked to other web sites. EasySiteWizard allows
you to link either text or picture to a new web site in either in
the default frame, entire window or a new window.
What
are Meta tags? and why should I use them with EasySiteWizard ?
Meta tags
are used by search engines to help find your web site. When you
type a search topic on a search engine web site, it uses a
software program called a spider to search through the meta tags
of web sites in its list and find ones that match your search
word. Meta tags do not appear on your web site, but are hidden in
the HTML code. They are used by web browsers and other web
reading software
With
my web site can I create and use frames?
All
EasySiteWizard multi-site web site templates are all frame based
in order to provide you with the ability to create a flexible
and robust web site.
What
image types are offered in the image library?
To offer
you the greatest flexibility with image insertion for your
web sites all our images in the image library are transparent
.gif file types. Transparent .gif files provide the greatest
compatibility in adding our images to your web site without you
having to edit images yourself.
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EasyStoreMaker PRO
What
is EasyStoreMaker Pro?
EasyStoreMaker Pro is a robust solution developed specifically
for the medium to large sized business that wants a quick
e-commerce solution.
EasyStoreMaker Pro will allow you to create a fully secure
on-line store in just a few minutes! This powerful e-commerce
tool allows for an unlimited number of products and creates an
unlimited number of SKU's for easy product tracking.
The Cataloging and Search functionalities provide your
customers with the ability to find the product they want to
order, quickly and easily.
EasyStoreMaker is more reliable because it operates on a
clustered server environment that is both fully redundant and
monitored 24X365. Most e-store applications today are optimized
for a single server environment that can dramatically impair
operational continuity
Do
I need to install any special software?
No you do
not need to install any special software. EasyStoreMaker Pro can
be found in your WebsiteOS control panel under the E-commerce
tool set.
What
is the maximum amount of products I will be able to offer?
With
EasyStoreMaker Pro you will be able to offer an unlimited amount
of products.
How
do I integrate this on-line store into my web site?
If you
are using Hostopia's Website Wizard, the buttons page will
display the option to link your on-line store to your site as
one of the default options in the drop down menu. If you are not
using the Website Wizard you may create a link on your web site
to http://(yourdomain)/cgi-bin/online/storepro.php
Does
EasyStoreMaker Pro allow for real-time on-line credit card
transactions?
Yes,
EasyStoreMaker Pro will allow for real-time credit card
transactions.
Will
my transactions be secure?
Yes, your
credit card transactions will be secure. We provide you with a
generic 128-bit Secure Socket Layer (SLL) to ensure secure
exchange of information.
Which
payment gateways does EasyStoreMaker Pro support?
EasyStoreMaker Pro supports E-xact.
Do
I need to install any Database software to use EasyStoreMaker
Pro?
No 3rd
party database software is needed when installing EasyStoreMaker
Pro.
Will
I be able to track inventory in real-time?
Yes, you
will be able to track inventory in real-time. In addition to the
automatic stock counter, EasyStoreMaker Pro allows you to
manually adjust stock levels. EasyStoreMaker Pro gives you the
option to set a stock level warning, where you will receive a
stock warning by email when stock of a product reaches a
specified number.
Will
I be able to provide a discount schedule to products?
Yes, you
will be able to provide a discount schedule to products, as well
as global discounts. Product discounts can be set in terms of
quantity, which receives a percentage of sales or a static
currency amount. Global discounts can be based on quantity or
currency amount, which can receive a discount, defined by
percentage of sale, static currency amount or free shipping. The
product discount is always applied before the global discount.
Will
I be able to catalog my products in EasyStoreMaker Pro?
Yes, you
will be able to catalog products in EasyStoreMaker Pro. This
application allows you to create catalog sections and to assign
products to any catalog section you create.
Will
visitors to my site be able to find products through a search?
Yes,
visitors will be able to find your products through a search. Search criteria include words and numbers.
Does
EasyStoreMaker Pro have any integration with a 3rd party
affiliate shipping service?
EasyStoreMaker Pro does not have any 3rd party integration with
an affiliate shipping service. You may however define rate range
shipping costs to cover charges you incur when using the 3rd
party shipping service of your choice.
What
sort of shipping fees will I be able to set?
You may
charge shipping fees by flat range or by a range rate. Flat
range shipping may be set from zero to any maximum order setting
you wish, assigned to a static currency amount. Rate range
shipping can be based on quantity or weight. Weight can be
measured in pounds (lbs), kilograms (kg), ounces (oz), or grams
(g). Three intervals can be assigned to static currency amounts. Additional charges can be charged to international orders and
out of state/province orders. These charges are static currency
amounts. Any shipping instructions/messages can also be defined.
Can
I assign Tax rates?
Yes, you
can assign names and percentage amounts to both State/Provincial
tax, as well as Federal Tax. Two tax calculations are also
available. You may Apply State/Provincial tax plus Federal tax
to subtotal i.e. Subtotal x (State/Prov tax + Federal tax) or
Apply State/Provincial tax to subtotal after applying the
Federal tax i.e. (Subtotal x Federal tax) x State/Prov tax.
What
types of payment options will I be able to offer?
Payment
options include credit card, check and COD. Credit cards include
Visa, MasterCard, American Express, and a card of your choice.
You also have the option to make your customers enter in a
Credit Card verification number. Check options include Personal
and Certified/Money order including instructions you define. You
may also define instructions for COD purchases.
Will
I be able to track orders that have been placed?
You will
be able to track orders that have been placed through a secure
Order Processing page. EasyStoreMaker Pro allows you to track
how many orders have been placed and how many have been filled. You may sort your orders by received date and card type. The
Order Processing page will also allow you to view Card Type,
Card Holder, Card Number, Expiry, Amount, and Method Paid for
all orders. Details of each order can also be viewed for
information such as shipping address, order information,
customer comments, and a break down of charges.
Is
EasyStoreMaker Pro brandable?
EasyStoreMaker Pro allows you to customize your store to fit the
look and feel of your web site. A store image, table border
color, table shading color, background color, header color, text
color, link color, active link color, and visited link color.
How
do I check the number of orders currently placed?
To check
the number of orders currently placed, we provide you with the
EasyStoreMaker Pro Order Processing page. A link to this page is
located in the welcome screen in the EasyStoreMaker Pro
application. This page can also be found at: https://www.secure1.securewebexchange.com/(yourdomain)/cgi-bin/online/orderspro.php.
Will
I receive an order notification?
Yes, you
will receive an order notification when EasyStoreMaker Pro
processes a new order. This notification will be sent to the
email address you have specified in the security section.
Will
I be able to keep track of customers that make orders on my
site?
Yes, you
will be able to keep track of customers that make orders on your
site. EasyStoreMaker Pro allows your customers to create an
account, which will allow them to save the items in their
Shopping Cart. Once saved, customers can return at any time to
continue shopping or checkout. Customers can store their
shipping information, so when they return to your store, they
won't be required to re-enter this information.
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EasyStoreMaker
What
is EasyStoreMaker?
EasyStoreMaker Pro is a robust solution developed specifically
for the medium to large sized business that wants a quick
e-commerce solution. EasyStoreMaker is a robust solution
developed by BlueGenesis to target small to medium sized
businesses that want a fast e-commerce solution. This fully
secure on-line store can be created in just a few minutes!
This powerful e-commerce tool allows for an unlimited number of
products and creates an unlimited number of SKU's for easy
product tracking.
EasyStoreMaker is more reliable because it operates on a
clustered server environment that is both fully redundant and
monitored 24X365. Most e-store applications today are optimized
for a single server environment that can dramatically impair
operational continuity.
How
do I access EasyStoreMaker?
To access
EasyStoreMaker simply log into the WebsiteOS control panel and
look under the E-commerce tool set.
Do
I need a merchant account?
No
merchant account is required to use the EasyStoreMaker on-line
store.
Do
I need a payment gateway?
No, you
do not need a payment gateway to use EasyStoreMaker.
Is
EasyStoreMaker secure?
Yes,
EasyStoreMaker is secure. A generic 128-bit encryption SSL
(Secure Socket Layer) is used to create a completely secure
environment for transactions that occur within your on-line
store.
How
many products can I offer?
EasyStoreMaker allows you to offer an unlimited amount of
products to your customers
How
do I integrate this on-line store into my web site?
If you
are using the Website Wizard, the buttons page will display the
option to link your on-line store to your site as one of the
default options in the drop down menu. If you are not using the
Website Wizard you may create a link on your web site to http://www.yourdomain.com/cgi-bin/online/store.php.
Which
currencies does EasyStoreMaker support?
EasyStoreMaker supports all international currencies.
Can
I assign shipping and handling rates?
Yes,
EasyStoreMaker will allow you to assign shipping and handling
charges based on a flat rate, and/or additional charges based on
international orders/out of state/province.
Can
I assign tax rates?
The tax
table settings in EasyStoreMaker allow you to set State/Province
tax amounts as well as Federal tax amounts.
How
do I assign SKUs to products
EasyStoreMaker automatically assigns an unlimited number of SKUs
to products you offer.
Can
I import images of products I wish to offer?
Yes, you
can import pictures of products you wish to offer.
EasyStoreMaker gives you two different ways to do so:
- Import the picture file into the /public/storemaker/images
directory and then list the name of the picture file under
the "Products" tab in EasyStoreMaker, or
- Enter in the complete URL of an online image in the
space provided.
Will
I get order notification?
Yes, you
will get order notification when an order is placed. This
notification will be sent by email and will contain a link to
the EasyStoreMaker Order Processing web site, which contains all
of your order information. Absolutely no customer sensitive
information is sent via email.
How
do I check the number of orders currently placed?
In order
for you to check the number of orders currently placed, you must
to log into the EasyStoreMaker Order Processing page. This
page can be accessed through the EasyStoreMaker tool in
WebsiteOS.
The beginning screen will give you the option to "Click here to
access your orders". The URL to this page is: https://www.secure1.securewebexchange.com/www.yourdomain.com/cgi-bin/online/orders.php.
Does
EasyStoreMaker perform credit card verification?
Yes,
EasyStoreMaker does perform credit card verification. The
program will look for the correct amount of digits used in a
credit card, as well as confirm that the credit card has not
expired.
Where
will my Secure Socket Layer be assigned?
Your SSL
will be assigned to https://secure1.securewebexchange.com/www.yourdomain.com.
What
payment methods does EasyStoreMaker support?
EasyStoreMaker supports Visa, MasterCard, American Express and
Other, where you can offer and define the option for a different
payment method.
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Email Virus Scanning
What
is Email Scanning?
Email
Scanning verifies that email and attachments entering and
leaving your network are free from viruses and other malicious
code.
Do
I need to install any special software?
To use
our system you don't need to install or maintain any hardware or
software.
What
email programs does Email Virus Scan support?
All email
client software is supported, including WebMail.
Does
Email Virus Scan change my email settings?
No, email
scanning keeps your original email settings.
Does
Email Virus Scan delay delivery of email?
The
scanning of email is done when the email is sent to our servers. It takes approximately 0.1 seconds to scan for viruses using our
virus scanning technology.
We
already have virus scanning. Why do we need Email Virus Scan?
Desktop
software only protects your network from resident virus attacks
and risks associated with floppy disks. A recent study by ISCA
labs indicated that almost all viruses are transmitted through
email or directly over the Internet.
Virus protection at the desktop is important, but even with
virus protection at other levels of the network; stored data and
computer networks are still vulnerable to attack. In order to
ensure that the data on these systems are virus-free, a
multi-tier, multi-protocol defense system needs to be
implemented. Our service completes the vital defense you will
need to protect your systems from email-borne viruses.
Does
Email Virus Scan work on Domain Forwarding, and Catch-all?
Email
Virus Scan will scan all domain forwarding and catch-all email
if it is forwarded to an email address that has virus scanning
enabled.
Does
Email Virus Scan slow my computer down like desktop virus
scanning?
No, there
is no scanning done by your desktop computer. Email scanning is
done at the server level.
How
do I enable Email Virus Scan on a customers account?
- Log in to WebhostOS
- Click on E-mail on left navigation menu
- Click on EasyMail setup in the drop down menu
- Click on Virus Scanning tab
- Check the Virus Scanning checkbox
- Click the OK button
How
often are the virus definitions checked and updated?
Virus
definitions are updated on an hourly basis. Our relationship
with our anti-virus supplier also allows us preferential
updating. This means that we quickly receive updates, as they
are made available.
How
effective is Email Virus Scan in preventing virus attacks?
No
anti-virus technology can guarantee 100% success in stopping all
viruses. F-Prot, however, is a market leader with the most
advanced technology for detecting viruses, including the latest
virus definitions to keep your protection levels current.
What
will happen to my email if it is infected with a virus?
In some
cases, the entire attachment will have to be removed, but you
will still get the text portion of the email.
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Virtual Managed Server (VMS)
What
is Virtual Managed Server?
Virtual
Managed Server is a program specifically targeted towards web
developers or small businesses that need a small amount of
individually tailored domains.
How
do I manage my Virtual Managed Server?
To manage
your Virtual Managed Server we provide you with a VMS manager.
Do
I need any special software?
No
special software is needed to run VMS manager. This program is
provided to you in the WebsiteOS interface.
How
many domains can I have?
The
number of domains you can have is defined by the VMS package you
purchase. For example, if you purchased a VMS 20 package, you
will have up to 20 domains you can manage. All 20 domains do not
have to be active at the same time as you can define the domains
you wish to be active through the VMS manager.
How
many email boxes can I have?
Each
domain includes 5 email accounts. The Virtual Managed Server
package comes with 150 'floater' email accounts. The floater
accounts can be distributed among the domains as required. All
domains must have a minimum of 5 email accounts. Blocks of
additional email accounts can be purchased. Please contact your
sales representative for further information.
How
do I add new domains?
To add a
new parked or hosted domain, click the 'Add domain' tab and the
add domain page will be displayed. Enter the domain you want to
add in the 'Domain to add' textbox and enter the domain's
password in the 'Password of domain' textbox. Click the 'Add
Domain' button to complete the operation. The result of
operation will be displayed on the page.
How
do I change passwords?
Changing a
domain's password:
Select the domain you want to change from the list. The current
password will appear in the "Domain Password" textbox. Enter the
new password in the "Domain Password" textbox and click the
"Update Password" button to complete the operation.
Changing root password:To change the root password, enter the old password in the
"Current Root Password" textbox. Enter the new password in the
"New Root Password" and "Confirm Root Password" textboxes. Confirming the new password ensures that the text is entered
correctly. Click the "Update Root Password" to complete the
operation. The result of operation will be displayed and you
will be prompted to log in with the new root password.
What
statistics can I view?
Under the
Statistics tab you can view how many domains you have added, per
domain and total disk space, total bandwidth usage, and the
number of mail boxes distrusted among your domains.
How
do I configure my WebsiteOS applications per domain?
This
option gives you control over what WebsiteOS functions are
included with a specific domain. In order to change the WebsiteOS application set for a domain you need to switch to
that domain first. Click the "Apps" tab and set the WebsiteOS
functions for the domain as desired and click the "Save Changes"
button to complete the operation.
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Shell Access
Shell
Access Terms and Conditions
The shell
access server is provided as-is without any warranty, express or
implied. It is not necessary or required to use this service if
you do not want it. Please note that this service is not
included in any Service Level Agreement (SLA) and may be
discontinued at any time, at the discretion of CSOT.
We have taken a number of steps to keep this machine secure. However, we expect people to act maturely and use resources
wisely. CSOT reserves the right to deny users access to
this service if we feel it is being abused.
You can use the shell server to edit, create or manage your
web site files. Your shell server connection will be active for 1
hour, after which you will have to re-login.
The system does not permit the following activities through
CSOT's shell service:
- Making internet connections to any other host except to
our database servers.
- Reading email via the shell server. Please continue to
use your normal email client for this.
- Compiling code on the shell server.
- Running daemons/servers on the shell server.
- The overriding rule: Please use this service
responsibly.
If you disagree with the above statements, we ask that you
refrain from using the shell server.
These terms and conditions may be amended from time to time, and
it is your responsibility to review these terms and conditions
to ensure you are in compliance.
Additional
Information
Your home
directory begins at "/"; however, please note that "/etc" is a
system directory.
If you are working with scripts using absolute, hard-coded paths
and need to run them in the shell, consider using the
environment variable "DOCUMENT_ROOT" in your code. This is
always set properly and will work both in the shell and when run
through our web servers.
If you have a security-related matter which should be brought to
our attention, please act responsibly and advise our security
team at:
.
CALL US
24/7:
If you have other questions or require
clarification about web hosting issues call us at
1-866-245-5154
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