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Privacy Policy


Computer Solutions of Tennessee. ("CSOT") respects the privacy of its customers and visitors to this web site. Your personal information is only collected, used and disclosed by CSOT in accordance with this Privacy Policy.

By using our website or purchasing our Services (as defined below), you are expressly consenting to and have knowledge of the collection, use and disclosure of personal information, as identified in this Privacy Policy.  Any changes to our Privacy Policy will be posted on our web site.

1. GENERAL INFORMATION COLLECTED
Log Files

As with most other websites, we collect and use the data contained in log files.  The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as AOL or Comcast), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site.

Cookies and Web Beacons
We might use cookies to store information, such as your personal preferences when you visit our site.  This could include only showing you a popup once in your visit, or the ability to login to some of our features, such as forums.

We also use third party advertisements on CSOT.com to support our site.  Some of these advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP, the browser you used to visit our site, and in some cases, whether you have Flash installed.  This is generally used for geotargeting purposes (showing Tennessee IT support ads to someone in Tennessee, for example) or showing certain ads based on specific sites visited (such as showing computer support ads to someone who frequents computer support sites).

DoubleClick DART Cookies
We also may use DART cookies for ad serving through Google’s DoubleClick, which places a cookie on your computer when you are browsing the web and visit a site using DoubleClick advertising (including some Google AdSense advertisements).  This cookie is used to serve ads specific to you and your interests (”interest based targeting”).  The ads served will be targeted based on your previous browsing history (For example, if you have been viewing sites about computer support, you may see computer support advertisements when viewing a non-related site, such as on a site about hockey).  DART uses “non personally identifiable information”.  It does NOT track personal information about you, such as your name, email address, physical address, telephone number, social security numbers, bank account numbers or credit card numbers.  You can opt-out of this ad serving on all sites using this advertising by visiting http://www.doubleclick.com/privacy/dart_adserving.aspx.

You can choose to disable or selectively turn off our cookies or third-party cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security.  However, this can affect how you are able to interact with our site as well as other websites.  This could include the inability to login to services or programs, such as logging into forums or accounts.

Deleting cookies does not mean you are permanently opted out of any advertising program.  Unless you have settings that disallow cookies, the next time you visit a site running the advertisements, a new cookie will be added.

2. PERSONAL INFORMATION COLLECTED
We only collect personal information about you when you specifically and knowingly provide it on our web site or to our customer service representatives via telephone.  If you request information or purchase domain name, email web hosting or other services (the "Services") you will be asked to provide personal information.  This information may include your:

  • name
  • address
  • telephone and fax numbers
  • email address
  • username
  • password, and
  • credit card information
3. USE OF YOUR INFORMATION
CSOT only collects and uses your information for the following purposes:
  • To establish and maintain a responsible commercial relationship with you and to provide ongoing service.  For example, when you purchase Services, we collect information that allows us to confirm your identity and credit history so that we can accurately bill and collect payment for the Services.
  • To understand your needs and preferences.  For example, we maintain a record of the products and services you receive from us, and we may ask for additional information so that we can serve you better.
  • To develop, enhance, market or provide products and services.  For example, we analyze how our customers use our products and services, so that we can understand how to improve them.  From time to time, we may review and analyze your use of our products and services to help us provide better product recommendations and special offers that we think will interest you.
  • To manage and develop our business and operations.  For example, we analyze customer usage of our networks and facilities to help us manage them efficiently and plan for future growth.
  • To meet legal and regulatory requirements.  For example, we may collect information in response to a court order.
4. DISCLOSURE OF YOUR INFORMATION
There are a variety of circumstances where we may need to disclose some personal information about you.  Here are some examples:
We may disclose your personal information to:
  • A person who, in the reasonable judgment of CSOT, is seeking the information as your agent.  For example, we may provide information about your account to your legal representative if we are satisfied that that individual is requesting the information on your behalf.
  • CSOT's contractors or subsidiaries to help us serve you better and provide you with services.
  • A company or individual employed by CSOT to perform functions on our behalf, such as research or data processing.
  • An agent used by CSOT to evaluate your credit worthiness or to collect your account.
  • A credit reporting agency.
  • A public authority, agent of a public authority or law enforcement agency.
ANY DISCLOSURE OF YOUR PERSONAL INFORMATION TO A THIRD PARTY IS CONFIDENTIAL AND THE INFORMATION SHALL BE USED ONLY FOR THE PURPOSE FOR WHICH IT WAS DISCLOSED.

5. RETENTION OF YOUR INFORMATION
The account or membership information you provide when registering with us is stored in our secure databases as long as you are a customer of CSOT.  You must notify CSOT if you no longer want your information to be retained by us.  If you contact us with a question or comment, any information identifying you is only kept long enough for us to provide you with a response, unless we are required to keep it for a longer period of time.

Please note that it may be impossible to delete your information completely without some residual information remaining in our databases.

6. PROTECTION OF YOUR INFORMATION
In order to protect your personal information and your right to privacy, CSOT:
  • Uses a Secure Socket Layer (SSL) Server Certificate.
  • Uses servers that are protected by firewalls, which are frequently updated to enhance security.
  • Protects the confidentiality of your personal information when dealing with other companies.
  • Strives to keep your personal information as accurate and up-to-date as is necessary for the purposes identified above.
  • Uses other appropriate security safeguards with respect to its databases, computer networks and systems, and
  • Will honor any request you may make for access to your personal information.
7. ACCURACY OF THE INFORMATION AND YOUR ACCESS TO IT
CSOT relies on the accuracy of the information provided by you, but accepts responsibility for the management and confidentiality of the personal information it collects.  Please contact our Information Administrator at

to:
  • Change or confirm your personal information.
  • Have your information removed from our databases, or
  • Speak to someone about CSOT's information-handling practices.

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